Founded by practitioners with 15+ years delivering contact center platforms, AI, and automation for Fortune 500 enterprises. We don’t sell software. We deliver outcomes, end to end.
SAM.gov Active
UEI: SURTJHRK52S5
CAGE Code: 17BN1
Federal Contract Eligible
Small Business
Self-Certified · SBA Eligible
Track record
Representative outcomes from engagements our leadership has delivered
1.6M+
Calls / month
900k+
Chats / month
5M+
Transactions / month
3,000+
Agents monitored
54% reduction in average handle time
14 min → 6.5 min
78% chatbot containment
Up from 32%
65% IVR containment
Up from 21%
92% AI intent accuracy
Up from 49%
Where Our Leadership Has Delivered
Top 5 U.S. Telecom Provider
Fortune 100 Healthcare Payer
National Insurance Carrier
Representative engagements led by NodeAI Systems leadership at prior organizations.
What we build for clients
This is an illustrative example of the kind of contact center intelligence platform we design and deliver for clients, built to their environment, data, and scale.
Live intent classification
12:04:32
"Check my account balance"
96%
12:04:35
"Why was I charged twice?"
94%
12:04:38
"I want to cancel my service"
91%
12:04:41
"Transfer me to a supervisor"
89%
AI Coach
Team compliance: 91%2 coaching alerts pending review
Workflow pipeline
Intent classified
Self-service deflected
AI Coach monitoring
Resolution
Live case feed
Awaiting cases…
Customer sentiment
↑ Trending positivePositive sentiment — last 9 readings
Illustrative platform capability · Simulated preview
What we do
End-to-end modernization of customer service operations, from platform migration and AI-powered chatbots to real-time insights and agent compliance monitoring.
Explore capabilitiesTechnology consulting, solution architecture, and program governance for complex modernization initiatives in regulated, high-accountability environments.
Explore capabilitiesWorkflow automation and cloud migration programs that reduce manual effort, improve system resilience, and build scalable foundations for AI.
Explore capabilitiesEvery digital transformation starts with a single conversation. Let’s talk about where you are today and build the roadmap to get you where you need to be.
Or email us at contact@nodeaisystems.com